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Claims Governance Summary
| Control | Focus during the period |
|---|---|
| Quadrolinx controls | Continued development and utilisation of system-based controls to improve scope governance, cost validation and claim oversight. |
| Scope validation | Strengthened review of proposed repair versus replacement methodologies. |
| Cost control | Additional review of non-rate-card and specialist costs before finalisation. |
| Supporting documentation | Improved requirements for supplier quotations and supporting cost documentation. |
| Cost transparency | Clearer separation of materials, labour and ancillary costs where applicable. |
| Review and sign-off | Additional internal review points for higher-risk or higher-value claims. |
| Supplier accountability | Improved visibility of supplier and subcontractor costs before submission. |
| Exception management | Greater focus on identifying and resolving cost or scope discrepancies before claims are finalised. |