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Strengthened Review Points
01
Improved Internal Review
Additional review points have been incorporated into the process for claims requiring greater scrutiny, allowing potential issues to be identified before finalisation.
02
Supplier Documentation
Greater emphasis is being placed on obtaining appropriate supporting documentation where required, particularly for specialist work and material costs.
03
Cause and Scope Verification
The assessment process continues to place greater emphasis on ensuring that the reported cause, observed damage and proposed reinstatement are aligned.

