Data-Driven Opportunities
1 Call sees an opportunity to further develop the service from a transactional claims-assessment model towards a more data-driven and proactive claims-management partnership.
Regional Cost Intelligence
Historical claim information can be used to develop more accurate regional cost benchmarks, providing greater visibility of market pricing across different geographic areas.
Specialist Supplier Matrix
A structured specialist allocation matrix can assist in identifying appropriate service providers for specific categories of work, based on capability, geographic coverage, pricing and performance.
Claims Trend Analysis
Historical claims data can be analysed to identify recurring causes, high-frequency damage categories, cost trends and areas where earlier intervention may provide value.
Supplier Performance Intelligence
Combining supplier pricing, turnaround time, workmanship and customer feedback can provide a broader view of supplier performance than cost alone.