Risk Categories and Mitigation
Assessment Risk
Mitigated through quality assurance, photographic evidence, assessment review and appropriate escalation where the cause or extent of damage cannot be established through normal assessment.
Scope Risk
Scopes are reviewed to ensure that recommended reinstatement relates to substantiated damage and that maintenance, deterioration or unrelated conditions are appropriately identified.
Cost Risk
Costs are reviewed for reasonableness and supporting documentation, with additional scrutiny applied where costs fall outside normal expectations or require specialist intervention.
Supplier Risk
Supplier performance, pricing, documentation and workmanship are monitored, with concerns addressed through the appropriate management and escalation processes.
Information and Compliance Risk
1 Call continues to maintain focus on information security, POPIA requirements, cybersecurity and business continuity, supported by established internal and technology controls.