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Four Strategic Priorities
1
Service Excellence
- Maintain and improve SLA performance
- Reduce avoidable delays
- Improve escalation of complex claims
- Continue monitoring the customer journey
2
Claims Quality and Governance
- Strengthen scope validation
- Continue developing Quadrolinx controls
- Improve supporting documentation
- Maintain strong cause and damage substantiation
3
Cost and Supplier Intelligence
- Develop regional cost benchmarking
- Improve specialist supplier allocation
- Continue supplier performance monitoring
- Identify recurring cost trends and opportunities for intervention
4
Data and Technology
- Improve management reporting
- Increase visibility of claim trends
- Continue system enhancements
- Identify opportunities for further automation
The longer-term objective is to provide Momentum with greater visibility and earlier intervention across the claim lifecycle.