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Data to be confirmed before presenting

KPI and SLA Scorecard

Agreed service levels versus actual performance for the reporting period. Replace the rows below with the KPIs defined in the Momentum Insure service level agreement.

KPI / SLATargetActualStatus
Acknowledgement of instructionTBCTBCTBC
First contact with policyholderTBCTBCTBC
Site assessment completedTBCTBCTBC
Assessment report submittedTBCTBCTBC
Quotation / scope validation turnaroundTBCTBCTBC
Query and escalation responseTBCTBCTBC
Customer satisfactionTBCTBCTBC