Support and Decisions Required

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Strategic Alignment

Regular engagement regarding Momentum’s changing priorities, emerging risks and areas requiring additional focus.

Data and Reporting

Alignment on the management information and reporting that would provide the greatest value to Momentum’s executive and claims-management teams.

Escalation

Continued development of clear escalation channels for complex claims, urgent authorisations and matters requiring management intervention.

Innovation

Support for jointly exploring initiatives that can improve claims efficiency, cost visibility, customer experience and supplier performance.

Commercial Alignment

Engagement regarding the sustainability and future alignment of the current commercial model with the service requirements and complexity of Momentum’s claims environment.